The Joint Admissions and Matriculation Board (JAMB) has set up an emergency counselling service for Unified Tertiary Matriculation Examination (UTME) candidates.

In a post via X on Friday, the examination body announced that the emergency channel will complement its ticketing platform.

JAMB urged candidates to register their complaints through the provided helpline – 07002200016.

The board also unveiled the names of six persons who would be stationed at the backend of the calls.

“In addition to our usual and preferred ticketing platform for Candidates Support, JAMB has now opened a Candidate Counselling Emergency Support Centre (CCESC),” the post reads.

“Members of the public, particularly candidates with genuine concerns, can reach out to any of these officials: a. Gbenga, b. Yusuf, c. Dubem, d. Tony, e. Ogbonna and, f. Emma on 07002200016.”

The board noted that its ticketing channel will remain its “primary and most effective” communication channel.

JAMB has been at the receiving end of public criticism since it released the results for its 2025 UTME on May 9.

An analysis revealed that more than 78 per cent of candidates scored less than 200 points out of the 400 maximum obtainable points.

The metrics, believed to have signalled mass failure, spurred protests from candidates who challenged the integrity of the exam.

On May 14, JAMB admitted that a technical error in Lagos and south-east states compromised UTME results across 157 centres.

A teary-eyed Ishaq Oloyede apologised to the affected candidates and Nigerians in a televised conference.

The JAMB registrar said the error, caused by one of its service providers, affected nearly 380,000 candidates.

He added that these candidates will now be required to resit the examination between May 16 and May 19, 2025.

But before then, Faith Opesusi, one of the Lagos candidates, who scored 146, had committed suicide.

Oluwafemi Opesusi, Faith’s father, said his distraught daughter took a liquid substance that led to her death after checking her result.